A few years ago we experienced a serious electrical storm which caused some problems on this property in regard to cable TV. Due to the number of emergency calls the cable people were dealing with, our particular situation was low priority, it seems.
I have a degree in patience but that comes to an end after the point when I am unable to get a good night's sleep. You see, I NEED to have the TV on while I sleep. If the TV shuts off for some reason, I am awake. For a day or two during the outage I tried using DVDs to lull me to sleep set on continual play from episode to episode, but those only lasted long enough for a few hours at a time. It was taking its toll on me.
My friend's husband worked for the cable company and she read my laments on Facebook. In her compassion, she made arrangements through her hubby for me to be moved to the top of the repair list, instead of my having to wait four more days like the rest were having to do. Even MamMa, my neighbors' elderly grandma who lived on the property, had to wait until the next Thursday.
Gayle kept up with me through the day, checking to see if my service was repaired or not. Finally, my doorbell rang and the repair guys came in. Strangely I had service in the family room but not in my bedroom (I had nearly dragged a mattres to the family room in order to sleep at night!).
When I went downstairs later that day, Connie told me that the cable guys said to her, "I don't know who this lady is---she must be some kind of VIP..." Since Gayle's hubby was in charge of this whole process, he got to say who went where and when. He is the VIP and I simply reaped the rewards of his position. So very thankful for friends in high places and for a good night's sleep. I am forever now a VIP to Connie, though, which makes us laugh.
Fast forward to the present---same family, different service. This time I had a discrepancy on my Internet bill and was driving myself wacko trying to get it resolved. I did a LIVE chat with a person named Sunny who assured me I would have a $30 credit to my bill despite having exceeded my usage limits. I figured that was a mistake because Justin was already moved out so my usage should be in normal ranges.
Well, when I viewed the bill again a week later, no changes had occurred. Hmmm...So, I went back into the account and tried to initiate another chat, but somehow that feature was not available to me. Shoot! What happened?? I was shown a phone number to call, but after being on hold for 25 minutes, I gave up. It was now time to let my friend know what was going on! This time is was Terri to the rescue...
She let me know that she put in an escalation report which did not mean a whole lot to me until someone called me from the 'president's office'. Oh yes she did! The lady, Lisa, accessed my account and told me I had a $10 credit on my bill. I told her that Sunny said it was $30 and I read her the chat, which I had saved in my computer.
Lisa made the adjustment of the additional $20 credit, but indicated that I actually was over my usage, and that it was during the period when Justin was still here. It doesn't show that on the bill, only the billing period. Seems strange those days don't match. Anyway, Lisa took care of it and said I won't likely see it on my online bill but gave me the amount I would owe. Good! She also gave me a link to keep track of my daily usage so this won't happen again. She was extremely nice and professional with me, and I let Terri know this.
Later, another person from the same office called me to check that Lisa had taken care of me and gave me inside phone numbers to call in case I have future problems. Ahem, ahem....VIP service again! It's not what you know, it's who you know!! So thankful to have friends looking out for me...
