Let's see--- we left off with the second visit from Scott in one day, leaving behind the white contraption for Justin to install at a later time to boost the signal to my room....
Terri had been keeping up with me via text message and Facebook as to what was going on, signal strength and all that, like a good friend and customer service person that she is. Wednesday I went out to the pool for water exercise class as usual, complaining the whole while because of cold water mixed with hide 'n seek sunshine. No sooner did I pop out of the pool than did my phone ring---it was Connie! I could see her on the deck at The Palace.
She told me I had two gentlemen callers from ATT, some VIPS's, waiting to speak to me about my service. Wow! I had no idea they were coming so I scampered over there, dripping as I went. (Hopefully, Marlena had written down my lunch order already!). These two fellows, nicely dressed, were the area supervisors and had been made aware of my situation. Thanks, Terri!
I showed them where the modem was located and why (proximity to where service came into the house and to where no extra cable had to be run). Also I showed them the white box left by Scott #1 last night for my son to hook up. They were also made aware that my son had a wireless device, and was able to pull it up on my computer to show exactly what he had. They could see my weak signal strength on both machines and were brainstorming as to different places to put the modem should Justin's solution not work.
"Mike" had opened the phone jack in the kitchen to check it for something and when he tried to put it back on, the anchor fell into the wall space. Nuts! The other fellow teased him about forgetting what real work is like, but assured me a new screw would be coming that day yet and would be installed for me. No outlets left open!
Justin came in after work, found his wireless device and placed it on top of the curio cabinet in the dining room. Almost out of site, but enough so that I could see the lights were lit. I like to see the lights! It worked! The signal is now full strength on both my computers and enough for Justin's purposes (as far as we know) in his room.
I was told someone would be here before 6:30 but Scott #2 called to say he was running late, which seems to happen alot!, and it would be closer to 7:30 pm. My original plans had been to go to Happy Hour and meet my friend, Nancy, new to the pool and Club. But, since 'their best man' was coming over to fix that open outlet, I wanted to be here to show him our improved signal and all that. So, I called The Club and left a message for Nancy about my change of plans.
At last, Scott #2 showed up. He was a friend of Terri's stepson who also does installs and had trained this man. Nice! All in the family! He had to use a different type of plate to cover up the hole and managed to get the phone jack closed up again. He took a picture of it to brag to his boss who had lost the screw in the first place. Scott #2 was also impressed with Justin's booster and signal strength, and took the box along that Scott #1 had left here.
Justin said it was like the joke "How many ATT people does it take to get Ms. Kim's Uverse connected?" It took four people five visits but it was Justin who saved the day! Thanks, my dear!
